1. Do I need any special products to use this machine?
Yes, you should clean the skin first and use a specialized gel or slimming essential oil for optimal conduction.
2. How long can I operate the device continuously?
For safety and equipment longevity, please allow the machine to rest for 10 to 15 minutes after every hour of continuous use.
3. Is it normal to hear a ringing sound during use?
Yes, some users may experience temporary tinnitus when using the burst fat probe, which is a normal phenomenon during the session.
4. What are the delivery times and shipping fees?
Zesrek provides free global shipping with tracking on every single order. Orders are processed and dispatched within 1 to 3 business days. Estimated delivery takes between 4 to 11 days for US and UK customers, while international orders might take slightly longer. If your parcel gets delayed or lost in transit, we will dispatch a free replacement. You can easily track your package status on our website anytime.
5. Where can I buy original Zesrek products safely?
You can safely purchase original items directly through our official website, Zesrek.com. To avoid fake or unauthorized items, please do not purchase from third-party sellers. Ordering directly from us guarantees a secure checkout process supported by Credit/Debit Cards, PayPal, Shop Pay, and Klarna.
6. What is your policy on returns and refunds?
We offer a straightforward, customer-friendly return process. If your package arrives damaged or faulty, we will instantly ship you a free replacement without asking you to go through a long return procedure. If you are still not satisfied with your purchase, we will gladly issue a full refund.
7. How can I contact your customer service team?
Our support staff is ready to help you 24/7. Feel free to send us an email at hello@zesrek.com or start a conversation via the live chat feature on our store for immediate help.
8. Are the reviews on Zesrek from verified buyers?
Yes, completely! Zesrek maintains a strong 4+ star rating across the Shop App and official rating platforms, reflecting our focus on high product quality and excellent customer care.
